The operational challenge
INET operates a busy remote call centre. With agents handling sensitive user data, the team was highly vulnerable to data spillage through unmanaged USB drives. Power outages also frequently disrupted terminals, causing manual payroll errors and overpayments.
The WorqSphere interventions
INET deployed WorqSphere across all active rep workstations. Policies disabled general USB storage write access, keeping endpoints read-only to backup disks. Administrators blacklisted streaming and torrent clients directly on host drives, conserving valuable cellular bandwidth.
Finally, WorqSphere's smart power-outage checkout was enabled. If grids failed during shift work, the system registered current input saves and automatically closed attendance checkouts when battery reserves hit 5%.
Client statement — INET Operations
“WorqSphere saved our operations significant cellular-bandwidth charges within month one alone. USB restrictions prevent data tampering, while automatic checkouts during power failures have made payroll absolutely transparent.”
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